Delivery timing can make all the difference
Thank you for sharing your feedback. We understand that lead time and delivery timescale can be an important part of choosing your new sofa, especially if you are working around a move, renovation, special occasion or a specific date.
At The English Sofa Company, many of our sofas are handmade to order. This allows you to choose the size, fabric or leather, feet, cushion interiors and finishing details that suit your home, rather than being limited to standard stock options.
Because each made-to-order piece is built specifically for you, there is a production time involved. We appreciate that this may not suit every customer, particularly if you need furniture sooner.
If timing was the main reason you decided not to go ahead, our team may still be able to help. We can check current lead times, look at alternative options, or see whether there are any suitable in-stock pieces available for quicker delivery.
Thank you again for your feedback. It helps us understand how important delivery timescales are when customers are choosing their furniture.
If you would still like help, you can reply to our email or call us on 0161 736 5733 and we’ll be happy to help.