TERMS AND CONDITIONS | THE ENGLISH SOFA COMPANY
Items of note:
If you wish to cancel your order please contact us within 14 days of making your order, see clause
In the unlikely case of damage, errors or omissions please inform us on the signed delivery note and notify the delivery team.
Please note that as a natural product leather does vary in colour from hide to hide and samples sent should be considered a guide only.
Colour and texture variation is not considered a manufacturing fault.
As leather is a unique and natural material, the imperfections you may see due to healed scars, barbwire Knicks, and other natural blemishes, are simply characteristics of genuine leather.
The only items we offer from stock are those displayed in the clearance section, including ex-display
models, cancelled orders and those from a photo-shoot. All other items are ordered individually and custom built to your specifications.
1. Terms and Conditions of Trading – The English Sofa Company
These Terms and Conditions of Trading apply to all consumer contracts between The English Sofa
Company and Our subcontractors(‘us/we/our’) and the Customer (‘you/your’) in relation to all sales
of goods and services.
1.1. Product Specifications
1.1.1. We have a policy of continuous product development and reserve the right to amend the specification of products without prior notice in relation to future sales.
1.1.2. Goods supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the goods supplied will be of equivalent value, functionality and appearance. Any significant variations will be highlighted on the display model.
1.1.3. We will endeavour to match the colour and texture of the fabric of your goods to the samples chosen as accurately as possible, but variations in both the colour and texture may occur.
1.1.4. Leather goods are made from quality natural leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide. Some leathers will mellow with age and with exposure to sunlight and heat.
1.2.1. The measurements of all furniture and furnishings made by us will be as accurate as possible, but are nevertheless approximate and subject to manufacturing tolerances up to and including +/- 7% of the total size.
1.3.1. All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.
1.3.2. Although every effort has been made to ensure that the prices displayed on our website are accurate we reserve the right not to accept orders placed where the pricing is incorrect. In the unlikely event that this situation should occur we will inform you prior to any goods being produced.
1.4.1. We require payment before production of Goods will start.
1.4.2. Once your goods have been completed we will contact you as soon as possible to advise you of your estimated delivery date and at this time the balance of any monies due will be payable. If for any reason you fail to make payment as required by these terms and conditions, then with effect from the date of invoice, the balance of the price will bear interest at the rate of 3% for each month or part of a month until such time as the balance of the price has been paid in full.
1.4.3. Our final prices listed online include VAT at the prevailing rate and delivery to mainland UK. We can accept payment by Credit/Debit card, Cheque or Bank Transfer.
1.4.4. Our bank details for payment by Bank Transfer are as follows:
Account Name: Forest Sofa Ltd Sort Code: 09-02- 22
Account No: 10439203
1.5.1. For all purchases we will contact you to arrange a delivery when your furniture is completed.
1.5.2. We will deliver your goods to any UK mainland address. Please note that there may be a surcharge for delivery to the Highlands (IV postcodes and above) or any offshore postcodes. All deliveries are completed subject to access. Our two man team will deliver to the room of your choice, unwrap the goods and ask you to inspect the goods before signing the delivery note.
Our normal delivery teams will carry furniture up a maximum of two flights of stairs, higher deliveries will require lift access or alternative arrangements to be made by the customer.
It is the customers responsibility to facilitate parking for the delivery vehicle on the delivery day. If adequate parking is not available, the team may offer a kerbside drop only service or fail the delivery and a re-delivery fee would be charged for a future attempt.
After production it can take a few days for your items to be collected by the carriers. Please note our carriers operate on a 10 working day delivery service from the date of collection and will contact you approximately 3 days before delivery to book in. Our usual deliveries are completed Monday-Friday during office hours.
1.5.3. We do not charge you the full price of the delivery but instead ask for a contribution of £85.00
1.5.4. From time to time our suppliers may run out of stock in your chosen leather or fabric, in which case we will contact you immediately to arrange a new delivery date based on their supply estimates.
1.5.5. If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods or the value thereof. To ensure your claim is not rejected please make a note of any damage on the signed delivery note.
It is the responsibility of the customer to ensure the access route is clear and all obstacles are removed including ornaments, art, clocks etc. All walls, doorways, floors and fittings must be adequately covered to prevent damage. Provided the above is carried out effectively, and if damage is caused during delivery, compensation or repair will be offered up to a maximum value of £150 inc Vat. We may send an independent tradesman to assess the damage and advise a quote, or we may accept two quotes obtained by the customer. Any damage must be noted on the paperwork. (Failure to note the damage on the delivery note will invalidate any claim.)
1.5.6. Time of delivery is not of the essence in these Terms and Conditions of Trading. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of The English Sofa Company or delay due to any reasonable rescheduling of delivery.
1.5.7. Please note that our export deliveries are kerbside only and subject to access by a 40ft trailer. In the unlikely event of any damage or omissions this must be immediately written on the delivery note or your claim will be rejected.
1.6. Returns and Refunds
Our 14 days returns policy applies to non-bespoke orders for domestic customers within the UK mainland only. Trade customers and overseas customers are unable to return orders but please contact us on email@example.com if you have any issues under warranty.
1.6.1. We will accept the cancellation of a finished order (‘Goods’) subject to the following conditions.
220.127.116.11. The Goods must not have been made to your specification or otherwise personalized (‘bespoke’) to your requirements and your order was not placed following a showroom visit.
Please note all corner units are classed as bespoke and are therefore nonreturnable due to the bespoke size combination of every unit.
Please note all stock items are stock sold as seen and are not subject to our usual returns policy.
These items are reduced in price in line with their condition, please ask your sales person for more details of the individual stock item. In the event you wish to return a stock item this must be agreed with The English Sofa Company prior to the return and you will be liable for the return transport.
18.104.22.168. If you wish to cancel an order and have not seen the Goods in our showroom before placing your order, you must notify us of your wish to cancel no later than 14 days after delivery, in writing via email at firstname.lastname@example.org or by letter delivered to our showroom by recorded delivery.
22.214.171.124. The Goods must have a mainland UK delivery address.
126.96.36.199. If these conditions are satisfied, the refund will be paid to you within 14 days of the date of cancellation or within 14 days of proof of return whichever is later. Refunds are processed via the method of payment originally used for the purchase of the Goods.
1.6.2. If you cancel, you are obliged to take reasonable care of any Goods delivered to you, which must be kept in a new unused condition.
1.6.3. In the unlikely event of a manufacturing fault or transit damage, all faults will be repaired in situ wherever possible. If this is not possible we will collect at our cost for factory repair. If the Goods are beyond repair we will offer a replacement of equal value and style where possible, free of charge.
1.6.4. Please note that our cancellations/returns policy does not apply to export orders, stock clearance items, cabinet furniture, accessories, or bespoke items. Bespoke includes items ordered in a colour not offered in the standard swatch listed online. This does not affect your statutory rights.
1.7.1. The provisions of this clause apply in addition to your statutory consumer rights in relation to faulty or wrongly described goods. These rights are not affected by the guarantee.
1.7.2. For the purpose of this clause the guarantor is The English Sofa Company.
1.7.3. As of April 2021 all of our sofas, chairs and upholstered stools carry a 15 year manufacturer’s guarantee covering all structural elements of our furniture including frames, springs and webbing, timber, structural stability and joints. All other components covered for 12 months.
The cracking of wood due to extreme changes in room humidity or direct heat source (air conditioning and radiators) is excluded.
Trade customers are not eligible for extended warranty and these orders will be covered by our 1 year trade guarantee only.
1.7.4. Title of the guarantee is non-transferable and shall remain with the original buyer. Proof of purchase is the responsibility of the purchaser.
1.7.5. The manufacturer guarantee does not cover fading, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party. General wear and tear, including staining, excessive soiling, abrasion, tears and burns, accidental damage, natural cushion interior settlement / flattening and normal bed filling settlement are excluded.
1.8. Claims under Guarantee
1.8.1. In the event of a claim under guarantee occurring please contact The English Sofa Company in writing and we will advise you on how to proceed with your claim. All issues must be reported immediately on becoming apparent. The English Sofa Company will not be liable for any issues that worsen due to a delay in reporting. Any works required must be carried out by The English Sofa Company or our nominated representative. Any unauthorised works or third party repairs may invalidate your warranty.
The guarantee may be invalidated if the purchaser does not follow or carry out proper care procedures as outlined in this leaflet or in accordance with the manufacturer’s recommendations where applicable, or where the product has been adapted, abused or altered.
Repairs completed under a Castelan warranty are subject to Castelan terms and conditions.
1.8.2. In order to proceed with your claim we will require proof of purchase and you must be the original title holder of the Goods.
1.8.3. We will endeavour to repair the defective goods free of charge. If a repair is not possible you will be offered a replacement of similar or greater value in a similar style to your product. Only if a suitable replacement is not available will you be offered a refund.
1.8.4. We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods, over and above the value of the goods themselves. This does not affect your statutory rights.
1.8.5. Our guarantees are limited to goods sold and retained in mainland United Kingdom, used solely for private and domestic purposes.
1.9. Internet/Web Purchases
1.9.1. All of our bespoke upholstered goods are made to your exact specifications and therefore cannot be cancelled once we have accepted your order.
1.9.2. In respect of all other purchases you have the right to cancel your order up to 14 days after the delivery date. You must keep the product in an as-new saleable condition and retain the original packaging in the condition it was provided.
1.9.3. Should you require a refund or have any other query or complaint, please contact The English Sofa Comp any in writing, within 14 days of receiving your order.
1.9.4. Our registered address is Newbury House, Ford Lane, Salford, M6 6PD.
1.9.5. The following clauses apply to our Internet Site and Internet/Web orders only:
188.8.131.52. We endeavour to display as accurately as possible the colours of our products that appear on the website. However, we cannot guarantee that your monitor will accurately reflect the colour of the product delivered. For clarity, we offer a free swatch service to view the swatches in your home environment. We strongly encourage all customers to request a swatch before completing your purchase.
184.108.40.206. The contract shall not be concluded until we have received your valid payment details and we have accepted your order.
220.127.116.11. Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that errors may occur. We will rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.
18.104.22.168. We are entitled to refuse any order placed by you at our discretion.
22.214.171.124. To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the website. We cannot accept any liability for any particular material on the website or as a result of any use or reliance placed upon information contained on the website.
126.96.36.199. Any material downloaded or otherwise obtained through the use of our website is done so at your own discretion and risk. You will be solely responsible for any loss or damage to your own computer systems that result from the download of such materials.
188.8.131.52. We control and operate the web site from our offices within England, UK. Accordingly the laws of England & W ales govern claims relating to, including the use of, the web site and the materials contained therein. If you choose to access our website from outside of England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between The English Sofa Company and you the laws of England and Wales will apply at all times.
1.10. Data Protection
1.10.1. The English Sofa Company takes privacy seriously. We process your personal data in accordance with the Data Protection Act 1998(‘the Act’).
1.11. Applicable Law
1.11.1. These Terms and Conditions of Trading are governed by and are to be construed in accordance with the laws of England and Wales.
1.11.2. The English Sofa Company is obliged by law to provide the following information:
184.108.40.206. The website http://www.theenglishsofacompany.co.uk/ is operated and owned by The English Sofa Company. Our registered address and contact point for all written communications is:
Newbury House, Ford Lane, Salford, M6 6PD
1.11.3. The English Sofa Company is a trading name of Forest Sofa Ltd.